Questions? Please let me know!

If you have any questions, please send me an email
claysparkstudio@yahoo.com
please be sure to include
  • your name as it appears on your order
  • order number if available
  • exact product description
  • quantities if necessary
Any other forms of communication are not guaranteed response! I only respond to emails!

Return policy

We do not accept returns on texture mats, rollers, hair clips, or silk screens.
We do not accept returns on clay cutters. If they arrive damaged or break within one week of receiving them, please contact us.
We do not accept returns on jewelry components, connectors, or charms. If they arrive damaged or break within one week of receiving them, please contact us.
Earrings are final sale. If your earrings arrive damaged, or break within one week of purchase we will replace them, refund you the price of the earrings.

Shipping Information/Policy

If the package is returned to sender, or needs to be reshipped for any reason, the customer is responsible for reshipment fees.
Clay Spark Studio is not responsible for delays in postal and courier services or any other delivery method. Please be patient with shipping times, no matter how many calls or emails are made to the delivery service, they are working as fast as they can. If you want faster shipping, please contact me so you can get a persona quote.
Lost packages – If you have not received updated tracking information or the package in over 60 days from the shipping date, Clay Spark Studio will be in contact with the postal services regarding the lost package. A reshipment will be available with the shipping cost being paid for by the customer.

Privacy Policy for Clay Spark Studio

At Clay Spark Studio, accessible from www.claysparkstudio.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Clay Spark Studio and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect on Clay Spark Studio. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Generate Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:
  • Provide, operate, and maintain our website.
  • Improve, personalize, and expand our website.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. Send you emails. Find and prevent fraud.

    Cookies and Web Beacons

    Like any other website, Clay Spark Studio uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
    For more general information on cookies, please read "What Are Cookies".

    Log Files

    Clay Spark Studio follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

    Google DoubleClick DART Cookie

    Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Maverly Designs. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Maverly Designs, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Maverly Designs has no access to or control over these cookies that are used by third-party advertisers.
 

Third Party Privacy Policies

Maverly Designs’ Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to ensure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
he right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Maverly Designs does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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